Upon arrival we greet the customer, discuss any issues they may be having with their system and when the last time they had it serviced in order to get a better idea on how well its being cared for.
We then locate the septic tank and open the inlet side of the septic tank and determine whether or not we need to open the outlet side of the tank.
If the septic tank has a baffle wall or a baffle t filter the outlet side must be opened no matter what.
We then start pumping out the septic tank and watching to see if water starts coming back from the outlet side of the tank and if so then we find out that the drain field is either:
1) Being overloaded with something leaking from within the house
2) The drain field is in failure and the soil is no longer draining properly
While one tech is doing the pump out we have the second tech dye test all the toilets in the residents to check for leaks that may not be seen.
After dye testing the toilets that the same tech will camera the main sewer line from either an accessible clean-out or through the inlet of the septic tank if accessible. If we cannot video the mainline we let the customer know why it could not be done and also let them know what needs to be done so we can eventually camera the sewer line.
After all this is done we let the resident know what issues were found. We issue a quote for all repairs while at the location so if the customer has any questions we can answer them right away.
When we arrive to a location we often quote things we see that the system will need such as:
- Risers – we install risers on septic tanks so that it will be readily accessible and to keep rainwater and dirt from entering the septic tank due to the concrete lids eroding away.
- Baffle t filter – we install 6” commercial grade filters so the system will work longer without clogging and the most important reason to install a baffle t filter is so all the solids stay in the septic tank and do not enter the drain-field.
- Clean-outs – we want to install cleanouts so that we have an access to either clear the main line of any stoppages and or camera the line to check the condition of the sewer lines.
- Drain-field kits – we install bioremediation kits on some of the older systems that still take liquids to start clearing the bio-mat that grows under the existing drain field to let the system start draining properly again.
- Bacteria – we install our commercial grade bacteria into systems because it lasts 1 year for most residential homes if larger we will assess how much will be the need.